Privacy Policy
Effective Date: December 2025
1. Introduction
This Privacy Policy explains how Delphion Data ("we", "our", "us") collects, uses, and protects your personal information when you use our website and services.
2. Data Controller
Delphion Data is the data controller responsible for your personal information.
3. Information We Collect
3.1 Contact Information
Email address.
3.2 Service Data
Data extracted from your business software.
Device identifiers for license management.
3.3 Technical Information
Service usage logs.
Sync activity.
3.4 Payment Information
Payment and billing information (including name, company name, and payment details) is collected and processed by our payment provider. We do not have access to your payment card details.
4. How We Use Your Information
4.1 Legal Basis and Purpose
We process your personal data on the following bases:
Contract performance: to provide our services and manage your subscription.
Legitimate interests: to improve our services, send service updates, and detect technical issues.
Legal obligation: to comply with accounting, tax, and other legal requirements.
4.2 Specific Uses
Managing your account and license.
Delivering data extraction and reporting services.
Sending service notifications and updates.
Providing technical support.
Improving our services.
5. Data Sharing
5.1 Third-Party Service Providers
To provide our services, we work with trusted third-party providers for essential functions such as payment processing and secure data storage. All providers are required to maintain strict data protection standards.
5.2 Legal Requirements
We may disclose your information where required by law, court order, or regulatory authority.
5.3 No Selling
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Retention
6.1 Active Subscriptions
We retain your personal and service data for as long as your subscription is active.
6.2 After Cancellation
Service data: retained for 60 days, then permanently deleted.
Account information: retained for 7 years for accounting and legal compliance purposes.
Marketing preferences: deleted immediately upon request.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You have rights under UK data protection law to access, correct, delete, or transfer your personal data. To exercise these rights, contact us at contact@delphiondata.com.
9. International Transfers
Your data is processed and stored within the UK. If we transfer data outside the UK, we will ensure appropriate safeguards are in place.
10. Cookies
Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. You can control cookies through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of our services after changes constitutes acceptance.
12. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
13. Contact
For questions about this Privacy Policy or to exercise your data rights:
Email: contact@delphiondata.com
Website: www.delphiondata.com
