Privacy Policy
Effective Date: September 2026
1. Introduction
This Privacy Policy explains how Delphion Data ("we", "our", "us") collects, uses, and protects your personal information when you use our website and services.
2. Data Controller
Delphion Data is the data controller responsible for your personal information.
3. Information We Collect
3.1 Contact Information
Email address.
3.2 Service Data
Data extracted from your business software.
Device identifiers for license management.
3.3 Technical Information
Service usage logs.
Sync activity.
3.4 Payment Information
Payment and billing information (including name, company name, and payment details) is collected and processed by our payment provider. We do not have access to your payment card details.
3.5 Fraud and Abuse Prevention Data
We retain limited identifiers to help prevent fraud and abuse of our services.
4. How We Use Your Information
4.1 Legal Basis and Purpose
We process your personal data on the following bases:
Contract performance: to provide our services and manage your subscription.
Legitimate interests: to improve our services, send service updates, detect technical issues, and prevent fraud and abuse.
Legal obligation: to comply with accounting, tax, and other legal requirements.
4.2 Specific Uses
Managing your account and license.
Delivering data extraction and AI-powered query services.
Sending service notifications and updates.
Providing technical support.
Improving our services.
5. Data Sharing
5.1 Third-Party Service Providers
To provide our services, we work with trusted third-party providers for functions such as payment processing, account authentication, AI-powered query processing, email delivery, secure data storage, and website analytics. All providers are required to maintain strict data protection standards.
5.2 Legal Requirements
We may disclose your information where required by law, court order, or regulatory authority.
5.3 No Selling
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Retention
6.1 Active Subscriptions
We retain your personal and service data for as long as your subscription is active.
6.2 After Cancellation
Service data: retained for 60 days, then permanently deleted.
Account information: retained for 7 years for accounting and legal compliance purposes.
Marketing preferences: deleted immediately upon request.
6.3 Fraud Prevention Data
Data described in Section 3.5 may be retained for as long as necessary to prevent fraud and abuse, independent of other retention periods in this section.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You have rights under UK data protection law to access, correct, delete, restrict, object to, or transfer your personal data. To exercise these rights, contact us at contact@delphiondata.com.
9. International Transfers
Your data is primarily processed and stored within the UK. However, we use trusted third-party service providers based outside the UK to help deliver aspects of our services, such as payment processing, account authentication, AI-powered query processing, email delivery, secure data storage, and website analytics.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Addendum, Standard Contractual Clauses, or an adequacy decision, as required under UK data protection law.
10. Cookies
Our website uses cookies to ensure proper functionality and, with your consent, to understand how visitors use our site.
10.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They do not require your consent.
10.2 Analytics Cookies
With your consent, we use Google Analytics to collect anonymised information about how visitors use our website, such as pages viewed and general usage patterns. This helps us understand and improve our website. Google Analytics uses cookies to do this.
10.3 Managing Your Preferences
When you first visit our website, you will be asked to consent to analytics cookies via a cookie banner. You can change your preferences at any time using the cookie settings available on our website, or by adjusting your browser settings. Withdrawing consent will not affect the lawfulness of any processing carried out before withdrawal.
We do not use advertising or marketing cookies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of our services after changes constitutes acceptance.
12. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
13. Contact
For questions about this Privacy Policy or to exercise your data rights:
Email: contact@delphiondata.com
Website: www.delphiondata.com
