Terms and Conditions

Effective Date: July 2026

1. Agreement to Terms

By accessing our website, purchasing a subscription, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, do not use our services.

2. Services

Delphion Data provides an automated connector that extracts data from your business software, together with a natural-language query service that allows you to ask questions about your data and receive answers, calculations, charts, and tables generated in response. Answers are generated dynamically using artificial intelligence based on the data available in your account at the time of the query.

3. Subscriptions and Billing

3.1 Subscription Model

Services are provided on a monthly subscription basis.
Subscriptions renew automatically each month until cancelled.
Payment is taken in advance.

3.2 Cancellation

You may cancel your subscription at any time.
Cancellation takes effect at the end of your current billing period.
You retain access to services until the end of the paid period.
No refunds are provided for partial months.

3.3 Payment Failures

If payment fails, you will be notified and given a 7-day grace period.
Services remain active during the grace period.
After 7 days, your license will expire and services will be suspended.

4. Software License

4.1 License Grant

We grant you a non-exclusive, non-transferable license to use our software.
One license covers one installation only.
The license is bound to a single device.

The device-binding restriction in this section applies to the desktop connector application only. Access to the web-based query portal is not device-bound and may be used from any device using your account login.

4.2 Your Responsibilities

You are responsible for maintaining your software and systems.
You must ensure your systems meet the requirements for our services to function properly.

5. Data and Privacy

5.1 Your Data

You retain all ownership rights to your data.
We store your data securely.
Our use of your data is governed by our Privacy Policy.

5.2 Data Retention After Cancellation

After cancellation, your data is retained for 60 days.
After 60 days, your data is permanently deleted.

5.3 AI Processing

Your underlying business data is never transmitted to or processed by the AI model. The AI is only ever given your question and a general description of the type of data available — it does not see your actual figures, records, or files. Your data is only ever accessed and calculated by our own systems, and only the resulting answer is returned to you.

6. Service Availability

6.1 Uptime

We will use reasonable efforts to maintain service availability.
We do not guarantee uninterrupted access or error-free operation.
Scheduled maintenance may cause temporary service interruptions.

6.2 Support

We provide technical support and will make reasonable efforts to assist with reported issues.
Response times are not guaranteed.

7. Accuracy of Queries and Answers

7.1 How Answers Are Generated

Answers, calculations, charts, and tables are generated automatically using artificial intelligence, based on your question and the data held in your account. The system aims to correctly interpret your question and calculate an accurate result, but natural-language interpretation is not infallible — the AI may occasionally misinterpret a question, apply an unintended calculation, or return an incomplete result.

7.2 Interpretation Statement

Where provided, the plain-English interpretation shown alongside an answer reflects how your question was understood. You should check this interpretation against what you actually intended to ask before relying on the result.

7.3 Your Responsibilities

Answers are provided as decision-support tools only. You must verify results before relying on them for financial, operational, or strategic decisions, and should not treat any single answer as a substitute for professional financial or accounting advice. You must promptly notify us of any errors or unexpected results you identify.

7.4 Error Correction

If material errors are identified in how the system calculates or interprets data, we will investigate and take reasonable steps to correct them. Minor variances, rounding differences, and differences arising from how a question was phrased do not constitute reportable errors.

8. Limitation of Liability

8.1 Liability Cap

Our total liability to you for any claims arising from our services is limited to the total fees you paid in the 3 months immediately preceding the incident.
This cap applies to all claims collectively, not per incident.

8.2 Excluded Liability

We are not liable for:

Minor inaccuracies or immaterial variances in answers or results.
Decisions you make based on answers or results.
Losses caused by your own systems, software, or internet connection.
Indirect, consequential, or incidental losses.
Loss of profits, revenue, business opportunities, or goodwill.
Data loss resulting from your own actions or system failures.

8.3 Non-Excludable Liability

Nothing in these Terms limits our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Data breaches under applicable data protection law.
Any other liability that cannot be lawfully excluded.

8.4 Reasonableness

The liability cap is considered reasonable given the subscription cost and the requirement for you to verify data before use.

9. Intellectual Property

9.1 Our Property

All content, software, systems, and branding remain our property. You may not reproduce, modify, or distribute our materials without written consent.

9.2 Your Property

You retain all rights to your business data.
We claim no ownership over your data.

10. Termination

10.1 By You

You may terminate by cancelling your subscription as described in section 3.2.

10.2 By Us

We may terminate your account immediately if you breach these Terms.
We may terminate with 30 days' notice for any other reason.
Outstanding fees remain payable upon termination.

11. Acceptable Use

You agree to:

Use our services for lawful purposes only.
Not attempt to compromise or reverse-engineer our systems.
Not share your license key or attempt to activate the desktop connector on more than one device.
Maintain the security of your account credentials, including your web portal login.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email. Continued use of services after changes constitutes acceptance.

13. Governing Law

13.1 Jurisdiction